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Bayam89 Privacy Policy – Malaysian Member Data Protection

Bayam89 is fully committed to protecting the privacy and personal data security of every member. This page transparently explains how we collect, use, and protect your information.

Updated: 1 January 2026
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256-bit SSL

All data is transmitted in encrypted form — the same level of security used by Malaysia's major banks.

No Data Sales

Bayam89 does not sell, rent, or disclose member data to any third party for marketing purposes.

Data Access Rights

Members have the right to access, correct, or request deletion of their personal data from Bayam89's records at any time.

Private & Protected

Transaction records, lottery numbers purchased, and Bayam89 member gaming activity are never disclosed to any external party.

01 Introduction & Bayam89's Commitment

Bayam89 takes seriously our responsibility as an online entertainment platform operator to protect the privacy of every member who entrusts us with their personal information. This Privacy Policy transparently explains how Bayam89 collects, processes, stores, and safeguards your personal data while you use our platform.

As a platform serving Malaysian users, Bayam89 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe that member trust is our most valuable asset — and that trust can only be maintained when every member has a clear understanding of how their data is managed.

This Privacy Policy applies to all users of the Bayam89 website, mobile application (where available) and all services offered under the Bayam89 brand. By using the Bayam89 platform, you agree to the data processing practices described in this document.

Bayam89 has never sold, rented or transferred members' personal data to any third party for marketing or commercial purposes without your written consent. This is not merely a promise — it is an operational policy strictly upheld by every member of the Bayam89 team.

02 Personal Data We Collect

Bayam89 collects various types of information depending on how you interact with our platform. Below are the categories of data we collect and the purposes for each:

Data Type Example Information When Collected
Identity Data Full name, Malaysian identity card number (MyKad), date of birth, gender During Bayam89 account registration
Contact Data Malaysian mobile number, email address During registration and profile updates
Financial Data Bank account name, account number (partial), eWallet name During withdrawal method registration
Transaction Data Deposit, withdrawal and winnings records, types of games played Automatically while you play on Bayam89
Technical Data IP address, device type, web browser, operating system, screen resolution Automatically upon platform access
Usage Data Games accessed, session duration, clicks and in-platform navigation Automatically while using Bayam89
Communication Data Conversation records with Bayam89 CS, complaints, and submitted enquiries When you contact our support team

Bayam89 collects only the data genuinely necessary to deliver our services properly and to comply with applicable legal requirements. We do not collect sensitive data such as members' medical information, religious beliefs, or political views.

03 How Bayam89 Uses Your Data

Every piece of information Bayam89 collects is used only for legitimate and relevant purposes. The following are the primary purposes for which member personal data is used at Bayam89:

  • Account Management — processing registration, verifying identity, and managing your Bayam89 account login and security.
  • Financial Transaction Processing — processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX; and processing withdrawal of winnings to your Malaysian bank account or digital wallet.
  • Gaming Service Provision — giving you access to all 500+ games available on Bayam89, including slots, Live Casino, Malaysian Super League and EPL Sports Betting, e-sports, lottery and jackpots.
  • Regulatory & Legal Compliance — fulfilling anti-money laundering (AML) legal requirements, age verification and applicable regulatory reporting obligations.
  • Service Communications — sending you win notifications, account updates, security alerts, and important Bayam89 service information.
  • Personalised Marketing — with your consent, sending relevant promotional offers, bonuses and Bayam89 product updates based on your gaming preferences. You may withdraw your marketing consent at any time.
  • Fraud Detection & Security — monitoring account activity to detect suspicious behaviour, bot usage or fraud attempts in order to protect all Bayam89 members.
  • Platform Improvements — analysing aggregated (not individual) usage data to understand how members use Bayam89 and to make meaningful improvements.

Bayam89 will not use your personal data for purposes not listed above without first obtaining your consent. Any new use of your data that differs from the original purpose of collection will be communicated to you and will require fresh consent.

04 Disclosure of Data to Third Parties

Bayam89 does not sell, rent, or disclose member personal data to third parties for marketing or commercial purposes. However, there are a limited number of situations where Bayam89 needs to share data with certain parties to keep our services running:

  • Payment Service Providers — the minimum transaction information necessary is shared with Malaysian payment processors such as Touch 'n Go eWallet, GrabPay, DuitNow, and banks via FPX to process your deposits and withdrawals. These providers are subject to their own privacy policies and data security agreements with Bayam89.
  • Game Providers — limited game session information is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, PG Soft and JILI to enable gameplay and resolve any technical disputes. Data shared is kept to a minimum and is subject to strict confidentiality agreements.
  • Legal Authorities — Bayam89 will only disclose the required data when compelled by a valid court order, a request from Malaysian law enforcement authorities, or regulatory reporting obligations. We will notify you of any such request unless prohibited from doing so by law.
  • Auditors & Professional Advisors — within a limited scope for auditing, legal compliance, or legal advisory purposes, subject to strict professional confidentiality obligations.

All third parties working with Bayam89 are required to sign a data processing agreement obligating them to protect your information to a standard no less stringent than Bayam89's own. Bayam89 has zero tolerance for any partner that fails to meet its data protection obligations.

05 Bayam89 Data Security Measures

Bayam89 continuously invests in cybersecurity infrastructure to ensure member data remains protected at all times. The technical and organisational security measures we implement include:

  • 256-bit SSL/TLS Encryption — all data transmitted between your device and Bayam89's servers is encrypted using 256-bit SSL/TLS protocol, the same standard used by major Malaysian financial institutions and banks.
  • Stored Data Encryption — sensitive data stored in Bayam89's databases, including financial information and identity card numbers, is encrypted using strong encryption algorithms at rest.
  • Strict Access Controls — only Bayam89 team members with a legitimate business need are permitted to access members' personal data, with all access logged and monitored.
  • Two-Factor Authentication — Bayam89's internal systems require multi-factor authentication for all access to sensitive member data, reducing the risk of unauthorised access even in the event of a password compromise.
  • Regular Vulnerability Scanning — Bayam89 conducts regular penetration testing and vulnerability scanning by independent cybersecurity specialists to identify and patch any weaknesses before they can be exploited.
  • 24/7 Monitoring — Bayam89's security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts in real time.

While Bayam89 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% foolproof. In the event of any data breach involving your personal data, Bayam89 will notify you within the timeframe required by applicable law and take immediate action to contain the impact.

06 Use of Cookies

Bayam89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the Bayam89 website. The following are the types of cookies we use:

Cookie Type Purpose Retention Period
Important Maintaining your Bayam89 login session, platform security, and the core functions required for the platform to operate Until logout
Functional Remembering your language preferences, display settings, and game preferences on Bayam89 for a more personalised experience 30 days
Analytics Collecting aggregated usage data to help Bayam89 understand how the platform is used and to make improvements 90 days

Essential cookies cannot be disabled as they are required for the Bayam89 platform to function properly. You can manage functional and analytics cookies through your web browser settings. Disabling certain cookies may affect some platform functionality — for example, you may need to log in again each time if session cookies are disabled.

07 Your Rights as a Bayam89 Member

As a Bayam89 member, you have the following rights regarding your personal data under applicable data protection laws. Bayam89 fully respects these rights and will treat every request with due care:

Your Privacy Rights at Bayam89

Six key rights you hold as a Bayam89 member regarding your personal data

Right of Access

You may request a copy of all personal data Bayam89 holds about you at any time. Bayam89 will provide this information within 14 business days.

Right to Rectification

If any of your personal data held by Bayam89 is inaccurate or out of date, you have the right to request an immediate correction. Contact our CS team and we will update it within 3 working days.

Right to Erasure

You may request that Bayam89 delete your personal data, subject to legal requirements for financial record retention that we are obligated to comply with for a specified period.

Right to Restrict Processing

You may ask Bayam89 to restrict the processing of your data in certain situations — for example, when you dispute the accuracy of your data or are in the process of closing your account.

Right to Data Portability

You have the right to receive a copy of your personal data in a machine-readable format (CSV or JSON) for transfer to another platform, should you choose to do so.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. Bayam89 will cease using your data for that purpose immediately.

To exercise any of the privacy rights above, submit a written request to Bayam89 via email at support@bayam89.best, stating the type of right you wish to exercise and your account details. Bayam89 will process your request within 14 working days.

08 Data Retention & Deletion

Bayam89 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Bayam89's data retention policy is as follows:

  • Active Account Data — retained for as long as your Bayam89 account is active, plus any additional period required after account closure to resolve outstanding claims or disputes.
  • Financial Transaction Records — retained for 7 years from the date of transaction, in accordance with Malaysian financial and anti-money laundering regulations. This is a legal obligation that cannot be shortened at a member's request.
  • CS Communication Records — conversation records with the Bayam89 support team are retained for 2 years for service improvement and dispute resolution purposes.
  • Technical Log Data — access logs and technical data are retained for 90 days for security and fraud detection purposes, then automatically deleted or anonymised.
  • Marketing Data — if you withdraw your marketing consent, data used for marketing purposes will be deleted or anonymised within 30 days from the date of withdrawal.

Once the retention period expires, Bayam89 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.

09 Third-Party Links & Services

The Bayam89 platform may contain links or integrations with third-party services related to our operations — including licensed game providers, Malaysian payment processors, and platform analytics services. Bayam89's Privacy Policy applies only to data we collect and process directly.

For third-party services integrated with Bayam89, including but not limited to:

  • Payment processors: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), CIMB Clicks (FPX) — each subject to their respective privacy policies.
  • Licensed game providers: Evolution Gaming, Pragmatic Play, PG Soft, JILI, and others — subject to each provider's own privacy policy.

Bayam89 is not responsible for the privacy practices or content of any third-party service. We encourage you to read the privacy policy of each third-party service you use directly. All third parties working with Bayam89 are subject to strict data processing agreements to ensure member data is protected in accordance with Bayam89's standards.

10 Changes to This Privacy Policy

Bayam89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, updated legal requirements, or improvements to Bayam89's services. The date of the most recent update is always shown at the top of this page.

When material changes are made to this Privacy Policy — particularly changes that affect how we use your personal data — Bayam89 will notify you via:

  • In-platform notifications on Bayam89 when you log in after a change takes effect.
  • An email will be sent to the registered address on your account for any significant changes.
  • Updates the "Last Updated" date at the top of this page.

Continued use of the Bayam89 platform after any changes to the Privacy Policy take effect will be considered acceptance of the updated terms. If you disagree with any changes, you have the right to close your Bayam89 account and request deletion of your personal data in accordance with the rights set out in Section 7 above.

11 Contact Us About Privacy

If you have any questions, concerns or requests regarding Bayam89's Privacy Policy or how we handle your personal data, please reach out to our team through the following channels:

  • Privacy Email: support@bayam89.best — please include "Privacy Enquiry" in the subject line of your email
  • Live Chat: Available 24/7 within the Bayam89 platform — Malay-speaking CS agents are ready to assist you
  • WhatsApp & Telegram: Contact us via the official support channels available upon logging in to your Bayam89 account

This Privacy Policy applies to all Bayam89 members and takes effect from 1 January 2026. Bayam89 is committed to responding to all privacy-related enquiries within 5 business days of receipt. For formal data rights requests, the processing period is up to 14 business days.

Bayam89's Privacy Commitment

Six data protection practices that make Bayam89 a platform Malaysian players can trust

Bank-Grade Encryption

Bayam89 uses the same 256-bit SSL encryption as Maybank, CIMB, and other Malaysian banks to protect all data transmitted between your device and our platform. Your information is never sent in an unprotected or unencrypted state.

No Data Sales

Bayam89 has never sold or rented — and will never sell or rent — members' personal data to any advertiser, marketing company, or commercial third party. Your information belongs to you; we use it solely to provide the services you signed up for.

Gaming Activity Confidentiality

Game records, lottery numbers purchased, football betting amounts, and all Bayam89 member gaming activity are confidential and will never be disclosed to any party except where required by law.

Strict Internal Access Controls

At Bayam89, member data is accessible only to team members with a legitimate business need and the appropriate authorisation. All access is logged and monitored — no one can simply browse member account information on a whim.

Timely Data Deletion

Bayam89 follows a strict data retention policy — data that is no longer needed is automatically deleted or anonymised on a set schedule, rather than being kept indefinitely on the assumption that it might come in handy later.

Malaysian PDPA Compliance

Bayam89's data operations are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and seek expert guidance to ensure our practices remain aligned with current legislation.

Your Data is Safe with Bayam89 – Register with Confidence

Your privacy and security are Bayam89's top priority. Join 500,000+ members who already trust us and enjoy safe, fair, and entertaining online gaming from as little as RM30.

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FAQ – Bayam89 Privacy Policy

Answers to the most frequently asked questions about privacy and data security at Bayam89

Bayam89 does not share your transaction information with third parties except in very limited and necessary circumstances. Only the minimum information required is shared with Malaysian payment processors — such as Touch 'n Go eWallet, GrabPay, DuitNow, or banks via FPX — solely for the purpose of processing your deposit or withdrawal. These payment processors receive only what is needed to complete the transaction and receive no information about your gaming activity. Your complete transaction records at Bayam89 are strictly confidential and are not shared with any other party unless required by a court order or a valid statutory reporting obligation.

To request a copy of the personal data Bayam89 holds about you, send an email to support@bayam89.best with the subject line "Data Access Request" and include your full name and registered phone number for identity verification. Bayam89 will process your request and provide a data report in a readable format within 14 business days. The report will cover all categories of personal data we hold about you, including profile information, transaction records, and communication data. This service is free of charge for the first request within any 12-month period.

Yes, you can opt out of promotional emails and marketing communications from Bayam89 at any time. There are several ways to do so: first, click the "Unsubscribe" link found at the bottom of any Bayam89 marketing email; second, log in to your Bayam89 account and update your notification settings under your profile; third, contact Bayam89 CS via live chat or email to request a change to your communication preferences. Marketing opt-outs take effect within 5 business days. Please note that even after opting out of promotional emails, Bayam89 will still send important account-related emails such as transaction confirmations and security alerts — these are not marketing emails but essential service communications.

When your Bayam89 account is closed — whether at your own request, due to self-exclusion, or for other reasons — your personal data is not deleted immediately. This is because Bayam89 is required under Malaysian financial laws to retain transaction records for 7 years from the date of the last transaction for anti-money laundering compliance and financial audit purposes. Data not subject to legal retention requirements — such as marketing data, older CS communication records, and technical data — will be deleted or anonymised within 90 days of account closure. Once the mandatory 7-year retention period ends, all remaining records will be securely deleted. If you closed your account for privacy reasons and would like to know exactly what data we still hold, you may request a data report as described in the question above.
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No Data Selling
PDPA Compliant
Full Data Rights
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